The Writing Life of a TadpolePosted on by PolyWogg
So, as I predicted, Future Shop was not able to fix my tablet. Which means they called me today (actually two weeks ahead of the 60 day deadline too) to tell me the news. My tablet was back in Ottawa.
Ironically, the person who called and left me a message on my home phone said, “Great, tablet’s fixed, come get it”. However, they had a backup number for me at work, and the message there was, “Hi, I left a message on the other phone number but just realized that information was wrong. So let me tell you on this message that your tablet couldn’t be fixed, and you should come in for our exchange program.”
I’ll ignore the fact that if I got the first message she left, I would have been rather rudely surprised to get to the store only to be told it WASN’T fixed, but nevertheless, I knew, and prepared accordingly. » Read the rest
The Writing Life of a TadpolePosted on by PolyWogg1
I am not some pie-in-the-sky idealist when it comes to dealing with retail. I know that there are limits on customer service, etc. Bad employees, sure. Rude employees, yep. Stupid employees, check. But I rarely expect outright fraudulent statements by a major retailer. Once you take away the commission incentive, a lot of fraud disappears, which is why many of the retailers dumped it (it also eliminates really pushy salespeople and a range of other disincentives to deal transparently, that turn off customers).
Let’s back up to November of 2011. I bought an Android tablet, a Toshiba Thrive, from Future Shop. I’m pretty good with computers, but I’ve never had an Android before nor a tablet. So I shelled out $50 for them to do a bunch of setup on it. As I expected, once I saw what they did, I realized I could have easily done it myself, but the tech walked me through it, helped me configure a few things that would have taken me some time to find and get working, so all in all, that was okay. » Read the rest